Before returning products, they must be thoroughly cleaned/decontaminated. The declaration confirming this should be completed and returned to us in advance of the item being shipped.
You are required to complete and return a decontamination declaration stating all fluids that have been in contact with the equipment being returned to us.
On receipt of the declaration, we will issue a Returns Authorisation Number. We reserve the right to quarantine or refuse any equipment that is not displaying a Returns Authorisation Number.
Please complete a separate decontamination certificate for each product and use the correct form that denotes the location you wish to return the equipment to. If you have any queries then please contact us for further assistance.
Watson-Marlow decontamination declaration
Please email this declaration, details on the bottom of the form, country specific to Watson-Marlow and receive a Returns Authorisation Number before you despatch the product(s). A copy of this declaration as well as the returns authorisation label must be attached to the outside of the packaging containing the product(s).
Please complete a separate decontamination certificate for each product. If you have any queries then please contact us for further assistance.
Flexicon decontamination declaration
When returning equipment directly to Flexicon factory, Ringsted, please follow the instructions in the below decontamination form. Subsequently, our service department will send you a "Return Goods Authorisation / Return Materials Authorisation", which must be attached onto the outside of the packaging. If you have any queries then please contact us for further assistance.
To send vial and bottle samples to Flexicon for filling trials, please contact us on WMFsales.firstname.lastname@example.org.